Terms of Service

These Terms of Service govern use of https://doeandhope.shop and purchases made through doeandhope.

By accessing our website or submitting an order, you agree to these Terms of Service.

Store Information

Store Name: doeandhope
Website: https://doeandhope.shop
Email: info@doeandhope.shop
Phone: +61 2 4092 2682

Business Address:
12 Chesterton Ct
Cambridge Gardens, NSW 2747
Australia

Products

doeandhope offers products that may include:

• Antiques;

• Art;

• Sculptures;

• Curios;

• Decorative objects;

• Rugs;

• Textiles;

• Collectible accessories;

• Related decorative and collectible products.

Our primary sales market is the United States.

Product Information

We make reasonable efforts to provide accurate:

• Product titles;

• Descriptions;

• Photographs;

• Dimensions;

• Materials;

• Condition information;

• Included components;

• Prices;

• Availability information.

Because many antique, decorative, artistic, or collectible products may be individually distinctive, customers should carefully review all available product information before purchasing.

Antique and Collectible Characteristics

Products described as antique, vintage-style, collectible, artistic, decorative, or unusual may show individual characteristics.

Depending on the product, these may include:

• Patina;

• Surface marks;

• Color variation;

• Wear;

• Irregularities;

• Textile variation;

• Material characteristics.

Where these characteristics are disclosed or visible in product photographs, they do not necessarily constitute defects.

Authenticity, Attribution and Provenance

Any statement concerning:

• Artist;

• Maker;

• Period;

• Age;

• Origin;

• Provenance;

• Signature;

• Material;

• Authentication;

• Certification

applies only where expressly stated in the relevant product listing.

Unless expressly stated, customers should not assume that an item has been independently authenticated, professionally appraised, or supported by third-party provenance documentation.

No Investment Guarantee

Collectible, antique, artistic, and decorative products may fluctuate in perceived or market value.

Nothing on our website constitutes a guarantee that a product:

• Will increase in value;

• Can be resold for a particular price;

• Has a guaranteed investment value;

• Represents financial or investment advice.

Art and Sculptures

Customers should review all available:

• Dimensions;

• Materials;

• Product photographs;

• Condition descriptions;

• Included components

before purchasing artworks or sculptures.

Rugs and Textiles

Customers purchasing rugs or textiles should review:

• Dimensions;

• Materials;

• Pattern information;

• Condition descriptions;

• Care information;

• Product photographs.

Minor differences in weave, texture, color, or pattern may occur depending on the product.

Pricing

Prices displayed on our website apply when an order is submitted, subject to correction of obvious technical or pricing errors.

Applicable taxes and other mandatory charges will be displayed during checkout where required.

Orders

Submitting an order does not necessarily constitute final acceptance.

We may verify:

• Product availability;

• Payment authorization;

• Shipping information;

• Security information;

• Fraud-prevention information.

We may decline or cancel an order where reasonably necessary, including where inventory is unavailable, payment cannot be verified, or an obvious pricing error has occurred.

Product Availability

Some antique, collectible, artistic, or decorative items may be individually distinctive or available in limited quantities.

An item being displayed on our website does not guarantee continued availability.

Payment

Customers are responsible for providing accurate billing and payment information.

Available payment methods are those displayed during checkout.

Shipping

Our standard order processing time is:

1–3 business days

Our estimated shipping transit time for United States orders is:

5–8 business days

Complete shipping information is available in our Shipping Policy.

Returns and Refunds

Eligible return requests may be submitted within:

30 business days after delivery

Once an eligible refund has been approved, it will be processed within:

7 business days after approval

and returned through the original payment method.

Complete return requirements are available in our Return & Refund Policy.

Customer Information

Customers are responsible for providing accurate:

• Name;

• Email address;

• Telephone number;

• Billing information;

• Shipping information.

Incorrect or incomplete information may result in processing or delivery delays.

Intellectual Property

Unless otherwise stated, original website materials belonging to doeandhope may be protected under applicable intellectual property laws.

Third-party trademarks, artist names, photographs, artwork, logos, and other intellectual property remain the property of their respective owners.

Nothing on our website grants customers ownership of intellectual property rights in product photographs, written content, or other protected website material.

Prohibited Uses

Customers may not use our website:

• For unlawful activities;

• To commit fraud;

• To distribute malicious software;

• To interfere with website security;

• To impersonate another person;

• To infringe intellectual property rights;

• To misuse payment or checkout systems.

Third-Party Services

Our store may use third-party providers for:

• Hosting;

• Payment processing;

• Shipping;

• Analytics;

• Customer communications;

• Technical infrastructure.

These providers may maintain separate terms and privacy policies.

Website Availability

We aim to keep our website reasonably available and operational.

Temporary interruptions may occur due to maintenance, technical issues, security requirements, or circumstances outside our reasonable control.

Limitation of Liability

Nothing in these Terms excludes liability that cannot legally be excluded.

To the extent permitted by applicable law, doeandhope will not be responsible for indirect or consequential losses caused solely by circumstances outside our reasonable control.

Mandatory consumer protections remain unaffected.

Consumer Rights

Nothing in these Terms is intended to exclude or restrict mandatory consumer rights available under applicable law.

Changes to These Terms

We may update these Terms where reasonably necessary.

The current version will be available through our website.

Contact Us

doeandhope
Email: info@doeandhope.shop
Phone: +61 2 4092 2682

12 Chesterton Ct
Cambridge Gardens, NSW 2747
Australia