About Us

About Us

Welcome to doeandhope, an online store focused on antiques, art, sculptures, curios, rugs, textiles, and other decorative and collectible objects.

Our online store is available at:

https://doeandhope.shop

Our primary sales market is the United States.

Our Product Range

Our selection may include:

  • Antiques;

  • Art;

  • Sculptures;

  • Curios and unusual decorative objects;

  • Rugs;

  • Textiles;

  • Collectible accessories;

  • Related decorative products.

Our goal is to provide customers with useful product information and a straightforward online shopping experience for individually distinctive decorative and collectible products.

Our Approach

We believe customers should have access to clear information before completing an online purchase.

We therefore aim to provide useful information concerning:

  • Product descriptions;

  • Product photographs;

  • Materials where available;

  • Dimensions;

  • Condition information where applicable;

  • Pricing;

  • Shipping estimates;

  • Return conditions;

  • Refund procedures;

  • Customer support.

Antiques

Our antique and collectible selection may include products with individual characteristics that differ from newly manufactured goods.

Depending on the item, these characteristics may include:

  • Patina;

  • Wear;

  • Surface marks;

  • Material variation;

  • Color variation;

  • Other product-specific features.

Customers should carefully review each listing before ordering.

Art and Sculptures

Our art and sculpture selection may include decorative and collectible pieces in different materials, sizes, and styles.

Customers should review product photographs, dimensions, materials, condition information, and other available details before purchasing.

Curios and Unusual Objects

Our selection of curios and unusual objects may include decorative or collectible pieces selected for their distinctive appearance, design, or character.

Individual product information is provided on the applicable product page where available.

Rugs and Textiles

Our rug and textile selection may include decorative products in different materials, sizes, patterns, and textures.

Customers should review:

  • Dimensions;

  • Materials;

  • Product photographs;

  • Condition information;

  • Care instructions where provided

before purchasing.

Product Authenticity and Information

We aim to describe products based on the information available to us.

Any specific statement concerning an item's artist, maker, age, period, origin, material, provenance, authenticity, or certification applies only where expressly stated in the product listing.

We do not automatically represent every collectible product as independently authenticated or professionally appraised.

Shipping to the United States

Our primary sales market is the United States.

Orders are generally processed within:

1–3 business days

After processing, our estimated shipping transit time is:

5–8 business days

The normal estimated total delivery timeframe is approximately:

6–11 business days

Complete delivery information is available in our Shipping Policy.

Returns and Refunds

Eligible customers may request a return within:

30 business days after receiving the product

subject to the conditions contained in our Return & Refund Policy.

Once an eligible refund has been approved, doeandhope processes the approved refund within 7 business days and returns the approved amount through the original payment method.

Customer Support

Customers may contact us regarding:

  • Product information;

  • Condition questions;

  • Product dimensions;

  • Orders;

  • Shipping;

  • Tracking;

  • Returns;

  • Refunds;

  • Damaged products;

  • Missing products;

  • Store policies.

Transparency

We believe important purchasing information should be easy to locate and understand.

Our website therefore provides public information concerning:

  • Shipping;

  • Returns;

  • Refunds;

  • Privacy;

  • Terms of Service;

  • Business contact information.

Contact Us

doeandhope

Website: https://doeandhope.shop
Email: info@doeandhope.shop
Phone: +61 2 4092 2682

Business Address:

12 Chesterton Ct
Cambridge Gardens, NSW 2747
Australia