Shipping policy

Shipping Policy

Thank you for shopping with doeandhope.

This Shipping Policy explains how orders placed through https://doeandhope.shop are processed, shipped, tracked, and delivered.

Our primary sales market is the United States.

Store Information

Store Name: doeandhope
Website: https://doeandhope.shop
Email: info@doeandhope.shop
Phone: +61 2 4092 2682

Business Address:
12 Chesterton Ct
Cambridge Gardens, NSW 2747
Australia

Shipping Destination

We accept eligible orders for delivery to customers located in the United States.

Shipping availability may depend on:

  • Product availability;

  • Delivery location;

  • Product size;

  • Product weight;

  • Product fragility;

  • Carrier coverage;

  • Applicable transportation restrictions.

Order Processing Time

Our standard order processing time is:

1–3 business days

Processing begins after successful order placement and payment authorization.

Processing may include:

  • Order verification;

  • Payment confirmation;

  • Product availability checks;

  • Condition verification where appropriate;

  • Protective packaging;

  • Shipment preparation.

Processing time is separate from shipping transit time.

Business Days

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Orders submitted on non-business days generally begin processing on the next available business day.

Shipping Transit Time

After an order has completed processing and has shipped, our estimated shipping transit time is:

5–8 business days

Estimated Total Delivery Time

Our normal estimated total delivery timeframe is:

1–3 business days processing

plus

5–8 business days shipping transit

Customers should therefore generally expect delivery within approximately:

6–11 business days

Delivery timeframes are estimates rather than guaranteed arrival dates.

Shipping Costs

Any applicable shipping charge will be displayed during checkout before payment is completed.

Customers will have an opportunity to review:

  • Product price;

  • Shipping charge;

  • Applicable taxes;

  • Final order amount.

We do not intentionally add undisclosed shipping charges after checkout.

Fragile and Collectible Products

Some products, including sculptures, art objects, curios, decorative pieces, or other collectibles, may require additional protective packaging.

Depending on the product, protective packaging may be used to reduce the risk of:

  • Breakage;

  • Scratching;

  • Surface abrasion;

  • Bending;

  • Moisture exposure;

  • Impact damage.

Rugs and Textiles

Rugs and textile products may be folded, rolled, wrapped, or otherwise packaged according to product dimensions and material.

Temporary creasing resulting from packaging does not necessarily indicate permanent damage.

Cross-Border Shipping

Our business is located in Australia and our primary sales market is the United States.

Depending on the actual fulfillment route, shipments may involve:

  • International transportation;

  • Carrier transfers;

  • Customs procedures;

  • Government inspections;

  • Other cross-border logistics.

Where customs duties, import taxes, or other mandatory charges may apply, they will be handled in accordance with applicable law and the applicable checkout arrangement.

Import and Customs Information

Customers should review any customs, import, tax, or shipping-related charges disclosed during checkout.

Where a shipment is subject to government inspection or customs processing, delivery may require additional time outside our normal estimate.

Order Confirmation

After an order is successfully submitted, customers may receive an order confirmation containing relevant purchase information.

Customers should review this information and contact us promptly if anything is incorrect.

Shipping Confirmation and Tracking

When an order ships, tracking information may be provided where available.

Tracking information may include:

  • Tracking number;

  • Carrier name;

  • Tracking link;

  • Shipment status.

Carrier systems may require some time after dispatch before tracking information becomes active.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate delivery information, including:

  • Full name;

  • Street address;

  • Apartment or unit information where applicable;

  • City;

  • State;

  • ZIP code;

  • Country;

  • Email address;

  • Telephone number where requested.

Incorrect or incomplete information may cause delivery delays or failed delivery.

Address Changes

Customers requiring an address change should contact:

info@doeandhope.shop

as soon as possible.

We cannot guarantee address changes after fulfillment begins or after the shipment has been transferred to the carrier.

Delivery Delays

Delivery may occasionally be affected by:

  • Carrier disruptions;

  • Severe weather;

  • Public holidays;

  • High shipping volume;

  • Transportation interruptions;

  • Customs processing;

  • Fragile-item handling;

  • Incorrect delivery information;

  • Other circumstances outside our reasonable control.

Where a material delay affects an order, we will make reasonable efforts to communicate relevant information to the customer.

Lost Shipments

If tracking suggests that a shipment may be lost, please contact us with the order number and available tracking information.

We may work with the applicable carrier to investigate.

Packages Marked as Delivered

If tracking shows that a shipment has been delivered but it cannot be located, customers should:

  • Confirm the delivery address;

  • Check the designated delivery location;

  • Check with household members;

  • Check with neighbors where appropriate;

  • Check reception or building management where applicable;

  • Review carrier delivery information.

If the shipment remains missing, please contact us.

Damaged Shipments

If an order arrives damaged, please contact us promptly and provide:

  • Order number;

  • Description of the damage;

  • Photographs of the product;

  • Photographs of external packaging;

  • Photographs of internal protective packaging where applicable.

Where reasonably possible, please retain the damaged product and packaging until the issue has been reviewed.

Incorrect or Missing Products

If an order contains an incorrect product, incomplete product, or missing component, contact:

info@doeandhope.shop

and provide your order information.

Returns

Returns are governed by our separate Return & Refund Policy.

Customers must contact us before sending any product back.

Contact Us

doeandhope
Email: info@doeandhope.shop
Phone: +61 2 4092 2682

12 Chesterton Ct
Cambridge Gardens, NSW 2747
Australia