Privacy Policy

This Privacy Policy explains how doeandhope collects, uses, discloses, stores, and protects personal information when customers visit, communicate with, or purchase from https://doeandhope.shop.

Business Information

Store Name: doeandhope
Website: https://doeandhope.shop
Email: info@doeandhope.shop
Phone: +61 2 4092 2682

Business Address:
12 Chesterton Ct
Cambridge Gardens, NSW 2747
Australia

Personal Information We May Collect

Depending on how customers interact with our website, we may collect information including:

• Full name;

• Billing address;

• Shipping address;

• Email address;

• Telephone number;

• Order information;

• Products purchased or viewed;

• Transaction information;

• Customer support communications;

• Return and refund information;

• IP address;

• Browser information;

• Device information;

• Website activity;

• Cookie and similar technology information.

Payment credentials may be processed directly by authorized payment service providers.

How We Collect Personal Information

We may collect personal information:

• Directly from customers;

• During checkout;

• When customers place orders;

• When customers contact us;

• When returns or refunds are requested;

• Automatically through cookies and similar technologies;

• Through Shopify and other service providers used to operate our store.

How We Use Personal Information

We may use personal information to:

• Process purchases;

• Verify transactions;

• Fulfill orders;

• Arrange shipping;

• Provide tracking information;

• Process returns and refunds;

• Provide customer support;

• Detect and prevent fraud;

• Protect transaction security;

• Operate and improve our website;

• Analyze store performance;

• Maintain business records;

• Meet accounting and tax requirements;

• Comply with applicable laws;

• Send marketing communications where legally permitted.

Shopify

Our online store is operated using Shopify.

Shopify may process personal information in connection with services including:

• Store hosting;

• Checkout;

• Commerce functionality;

• Security;

• Analytics;

• Payment-related services where applicable.

Shopify's own privacy practices may separately apply to information processed by Shopify.

Service Providers

We may disclose personal information to service providers that assist us with:

• Website hosting;

• Payment processing;

• Shipping;

• Order fulfillment;

• Fraud prevention;

• Analytics;

• Customer support;

• Communications;

• Technical infrastructure.

We aim to disclose only information reasonably necessary for those providers to perform their services.

Payment Information

Payment transactions may be processed through authorized third-party payment providers.

Where complete payment credentials are securely handled by those providers, we do not intend to store complete payment card information directly on our own systems.

Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to:

• Enable essential website functionality;

• Maintain shopping carts;

• Support checkout;

• Remember preferences;

• Prevent fraud;

• Measure website performance;

• Support analytics;

• Support advertising where legally permitted.

Where applicable law requires consent or an opt-out mechanism, customers may be provided with appropriate privacy controls.

Analytics and Advertising

Where legally permitted, we may use analytics and advertising technologies to understand how customers interact with our website and to measure marketing effectiveness.

United States Privacy Rights

Our primary sales market is the United States.

Residents of certain U.S. states may have additional rights under applicable privacy laws.

Depending on whether a particular law applies to our business, these rights may include:

• Access to personal information;

• Correction of inaccurate information;

• Deletion;

• Data portability;

• Opting out of certain targeted advertising;

• Opting out of certain forms of sale or sharing of personal information.

Privacy Requests

Customers wishing to exercise an applicable privacy right may contact:

info@doeandhope.shop

We may need to verify the identity of the person submitting a request where permitted or required by applicable law.

Data Retention

We may retain personal information for as long as reasonably necessary to:

• Complete transactions;

• Maintain order records;

• Provide customer support;

• Process returns and refunds;

• Prevent fraud;

• Meet accounting and tax obligations;

• Comply with applicable legal requirements;

• Resolve disputes.

Data Security

We use reasonable administrative, organizational, and technical safeguards intended to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

International Data Processing

Our business is located in Australia and our primary sales market is the United States.

Personal information may therefore be processed in more than one country depending on the service providers used.

Where required by applicable law, appropriate safeguards may be used for international data transfers.

Marketing Communications

Customers may unsubscribe from promotional communications using the unsubscribe mechanism included in those messages.

Necessary transactional communications relating to orders, shipping, returns, refunds, security, or customer support may still be sent.

Children's Privacy

Our website is intended for general retail customers.

We do not knowingly seek to collect children's personal information in violation of applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, services, technology, or legal obligations change.

The current version will be available through our website.

Contact Us

For privacy-related inquiries:

doeandhope
Email: info@doeandhope.shop
Phone: +61 2 4092 2682

12 Chesterton Ct
Cambridge Gardens, NSW 2747
Australia